After your order is placed, please allow up to 48 hours for us to process and dispatch your order. We do not take into account possible delays caused by payment authorisation and/or stock availability. Once your order is dispatched, you will receive an email from us containing your tracking number. All orders are subject to availability.
Please ensure your address details are up to date at the time of ordering. Orders are dispatched from our store in Western Australia, therefore if we receive your order on a West Australian Public Holiday, it will not be processed until the following business day.
Please note that all International Shipping may be subject to local import and/or customs charges. For which the customer will be liable and will be contacted directly by the relevant local department to advise of applicable charges.
SALE SHIPPING TIMES
Please note that during sale periods and the festive season delivery may be subject to a delay due to a large influx of orders. Please allow up to 48 hours to process your order. Will will advise you if there are any further delays.
If your order is applicable for Free Shipping within Australia, your order will be shipped free of charge using the standard registered parcel post method through Australia Post.
RISK OF LOSS
All products purchased from the Website (or email / phone purchases for delivery) are transported and delivered to you by Australia Post not affiliated with, or controlled by, j&co. LIFESTYLE. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise, passes to you when j&co. LIFESTYLE delivers the merchandise to Australia Post.
We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an inquiry. We will do our best to assist you.